Privacy Policy

1. Who We Are

TPT Solutions Ltd (“we”, “us”, “our”) operates TPT Marketing at marketing.tptsolutions.co.nz. We are based in New Zealand and are bound by the New Zealand Privacy Act 2020 (“Privacy Act”) and, where applicable, the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable privacy laws.

This Privacy Policy explains what personal information we collect when you use TPT Marketing, how we use it, and your rights regarding that information. By using the Service you consent to the practices described here.

2. Information We Collect

Information you provide directly

• Account details: name, email address, phone number, and business name.
• Billing information: credit card details (processed securely by Stripe — we do not store card numbers).
• Ad campaign content: creative assets, ad copy, target audiences, and campaign budgets you configure.
• Connected account credentials: when you connect Meta (Facebook/Instagram) or other advertising platforms, we store the access tokens needed to manage your campaigns. These tokens are encrypted and used solely to operate your campaigns.
• Communications: emails or messages you send to our support team.

Information collected automatically

• Log data: IP address, browser type, pages visited, and timestamps.
• Device information: device type, operating system, and screen resolution.
• Campaign performance data: impressions, clicks, conversions, and spend — retrieved from connected advertising platforms.
• Usage data: features used, campaign activity, and error logs — used to improve the Service.
• Cookies: session cookies required for authentication. We do not use third-party advertising cookies on our own platform.

3. How We Use Your Information

• To provide, operate, and improve TPT Marketing.
• To create, manage, and report on your advertising campaigns.
• To process payments and manage your subscription.
• To send transactional emails (billing receipts, campaign alerts).
• To send product updates and feature announcements (you can opt out).
• To detect and prevent fraud, abuse, and unauthorised access.
• To respond to support requests.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information or your campaign data to third parties.

4. Connected Advertising Platforms

TPT Marketing integrates with third-party advertising platforms such as Meta (Facebook and Instagram Ads). When you connect these platforms, data is exchanged between TPT Marketing and those platforms to create, manage, and report on your campaigns. Your use of those platforms is subject to their own terms and privacy policies. We are not responsible for the data practices of third-party advertising platforms.

5. How We Share Your Information

• Advertising platforms: Campaign data (creative, targeting, budgets) is shared with the advertising platforms you connect in order to run your campaigns.
• Service providers: Trusted third-party vendors including Supabase (database), Stripe (payments), and Vercel (hosting). These providers process data only on our instructions and are bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority, we may disclose information to comply with our legal obligations.
• Business transfers: If TPT Solutions Ltd is acquired or its assets transferred, your information may be transferred as part of that transaction. We will notify you in advance.

6. Data Storage and Security

Your data is stored on servers located in Australia and/or the United States, operated by our hosting providers. We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. Connected platform tokens are encrypted at rest.

If you suspect any unauthorised access to your account, please notify us immediately at support@tptsolutions.co.nz.

7. Data Retention

We retain your account data for as long as your account is active. Campaign performance data may be retained for up to 24 months to enable historical reporting. If you cancel your account, we delete your personal data within 30 days, subject to legal retention requirements.

8. Your Rights

Under the New Zealand Privacy Act 2020 and other applicable laws, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Object to or restrict our processing of your information in certain circumstances.
• Withdraw consent where processing is based on consent (e.g. marketing emails).

To exercise any of these rights, email us at support@tptsolutions.co.nz. We will respond within 20 working days as required by the Privacy Act.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered account holders by email before material changes take effect. The “Last updated” date at the top of this page reflects the current version.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first at support@tptsolutions.co.nz. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) or the relevant data protection authority in your country.

11. Contact Us

TPT Solutions Ltd
New Zealand
Email: support@tptsolutions.co.nz